GENERAL TERMS

TRADING TERMS
1. Quotations
1.1 All prices quoted are based on work specified in the quote (or the verbal instructions given at time of order). Quotes are valid for a period of 30 days from their date. Quotes will be deemed accepted upon the Customer making an Order, by email, verbal or phone.
1.2 Prices quoted are based on the current cost of production, (materials, labour, machine time etc) and are subject to amendment by Xtreme Digital Printing before or after acceptance of the quotation to meet a variation in the cost of production between the date of quotation and the date of execution of the order, provided there is no unreasonable delay on the part of Xtreme Digital Printing.
2. Customers Instructions
2.1 Xtreme Digital Printing shall only be required to fulfil the instructions specified in the quote. It is the customer’s responsibility to provide full details of the requested products. That includes the type of finishing and the exact finishing size. The customer is responsible to provide written instructions at the time of quotation. Xtreme Digital Printing shall not be responsible for errors or omissions due to misinterpretation of verbal instructions.
2.2 The cost of additions or alterations to any proof submitted to a customer will be added to the price (unless changes to the proof are merely typographical corrections).
3. Urgent Delivery
3.1 Customer acknowledges that a requirement for urgent delivery increases the likelihood of defects. Xtreme Digital printing will use reasonable efforts to avoid defects but will not be liable for defects arising because of urgent delivery.
3.2 The price will be increased to cover overtime work or other additional costs incurred as a result of any requirement for urgent delivery.
4. Suspension of Work
4.1 The suspension by the customer of any work, for any reason whatsoever, for a period of thirty (30) days, entitles Xtreme Digital Printing to payment in full for the work completed up to the suspension date.
5. Supplied Files
5.1 Whilst all care is taken in checking your supplied files for file related errors that may reduce the quality of your job, Xtreme Digital Printing accepts no responsibility for files that are not print ready. To achieve our best service, jobs are submitted to us must be print ready.
6. Cancelled Orders
6.1 Orders cannot be cancelled except upon terms, which compensate Xtreme Digital Printing for all work done, materials used or specially acquired to complete the order, to the date of the cancellation.
7. Payment
7.1 Once the work is completed Xtreme Digital will invoice the customer for the quoted price plus any additional charges referred to above.
7.2 All Invoices shall be paid COD unless you have an account agreed upon with Xtreme Digital Printing. Any credit arrangements will require an Account Application form to be completed and approved by Xtreme Digital.
7.3 Xtreme Digital will use its best endeavours to deliver the correct quantity ordered however quantities will at all time be considered estimates only and are conditional upon a margin of five percent (5%) being allowed for overs or shortages, which shall be charged for or deducted as appropriate.
7.4 Xtreme Digital may at its option charge interest (at the rate of the Commonwealth Bank of Australia on overdrafts not exceeding $100,000 plus 3%) on amounts not paid when due, such interest is to be calculated on a daily basis from the date any such amount should have been paid until the date of payment as a genuine assessment of the damages which Xtreme Digital will suffer.
7.5 If the customer fails to pay when due, Xtreme Digital Printing may contract with third parties to recover such payment, Xtreme Digital will be entitled to recover costs paid to such third party in addition to any other monies payable under these terms.
8. Risk
8.1 The goods are at the risk of Xtreme Digital until delivered to the customer by Xtreme Digital at its premises.
8.2 Xtreme Digital shall not be liable for insurance, freight or loss or damage to goods in transit incurred in delivery.
9. Claims
9.1 The customer must inspect goods or services supplied by Xtreme Digital within 14 days from delivery. Any claims against Xtreme Digital must be in writing within such fourteen (14) days. No claims shall be made by the customer beyond this period.
10. Non Payment
10.1 Until the customer has paid all sums outstanding for the goods supplied, title to the goods shall not pass from Xtreme Digital Printing to the customer.
10.2 If the customer has not paid all sums outstanding in relation to the goods, the customer must forthwith return the goods to Xtreme Digital if so directed by Xtreme Digital.
11. Copyright
11.1 Copyright in all artistic and literary works authored by Xtreme Digital shall remain the property of Xtreme Digital unless there is a written agreement to the contrary.
11.2 The customer warrants to Xtreme Digital, that the customer has copyright in or a licence to authorise Xtreme Digital reproduce all artistic and literary works supplied by the customer to Xtreme Digital for the purpose of the Order. The Customer expressly authorises Xtreme Digital to reproduce all and any of such works for the purposes of the Order.
11.3 The Customer indemnifies and agrees to keep Xtreme Digital Printing indemnified against all liability, losses or expenses incurred by Xtreme Digital in any way directly or indirectly connected with any breach of copyright in materials supplied by the customer.
11.4 Stock Photography Images used in artwork produced by and paid for by Xtreme Digital for the customer, are under a license agreement which is protected by International Copyright Laws. The terms and conditions of the license, grant Xtreme Digital use of the images for its customers. The images are strictly deemed not for redistribution or transfer. Therefore shall remain the property of Xtreme Digital and if the customer is to reproduce them by means of scanning or instructing others to do so, this will be in breach of copyright law.
12. Confidentiality
12.1 The customer must keep confidential and must not (without Xtreme Digital’s written consent) use any ideas, systems or processes communicated or made available by Xtreme Digital to the customer.
13. Goods and Services Tax
13.1 The customer will be liable for any goods and services tax payable on the supply of goods and/or services by Xtreme Digital to the customer.

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TEARDROP, BOWHEAD AND FLAG KITS

Poles:
The poles are made from a carbon fibre composite material. Poles come at a size that compliments the height of the flag, Making the poles longer is not recommended as it will place unnecessary strain on the flag and may cause the pole to bend or break.

Bases:
It is recommended that the bases offered are used. Creating your own way of securing the flag voids any responsibility of the supplier for any damage to the flags or poles thereafter.

Life Expectancy:
This is entirely dependent on the climatic conditions and hours of flying. We would advise that since most flags are either an act of courtesy (national flags) or advertising (company logos) it is best to have them in top condition by changing them regularly. Flags are an inexpensive and highly visible means to advertise your company.

How long a flag will last is an impossible question to answer as it depends upon so many factors which cannot be monitored by the supplier. Typically a flag will have a life expectancy of around 3,000 hours of flying. If flown continuously 24/7 this equates to around 3 months. However if the flag is only flown from dawn to dusk 12 hours a day this substantially extends the overall life expectancy of the flag to 6 months or more. Leaving flags flying in high winds will dramatically reduce their life expectancy.

If left out indefinitely, a flag will eventually succumb to the elements. However with good care and the correct buying decisions made at the outset, you can contribute greatly to ensuring your flag experiences a longer life than anticipated or is generally expected. If looked after they have been known to last 2 years. They have also lasted less than 3 months on occasions, having been damaged by severe conditions, or by hitting against a roof, wall or fence etc during flying. As the supplier cannot monitor this, no warranty can be offered for flags or parts.

Event flags are generally only used periodically and can therefore be expected to have a far longer life than constantly flown flags – if maintained correctly!

Wind and rain
In winds exceeding 40kmh flags should be taken down. Remember that if it is windy at ground level it is much worse at the top of the flagstaff. Heavy rain will increase the weight of the flag which will cause unnecessary wear, especially in high winds.

Dye Stability
We use the Dye-sublimation (link to dye sub page) process for many of our flags which means the dyes are “baked” into the flag’s fabric meaning the colours last a lot longer than flags printed using other methods. The dyes used in our manufacturing process are all tested for UV stability however things such as pollution, salt and direct sunlight can have adverse effects on colour vibrancy over time. CMYK colours are used in the sublimation process and Pantone colours cannot be perfectly replicated due to this. Please only supply the CMYK break down of your corporate colours by submitting a style guide.

Damage
Damage to flags is often caused by objects that the flag beats against, whether that be a building or a fence etc. To reduce the risk of damage, ensure that the halyard is taut at all times, and that there is no risk of the flag snagging and the correct bases are used for installation.

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UNIFORMS

SCREENPRINTING

DO NOT WASH THE GARMENT FOR 7 DAYS

As washing prior to this can affect the quality of the print!

  • Always wash inside out
  • First 2 washes by hand in cold water only
  • Use low temperature wash only as high temps can fade print, 30 degrees cel maxium
  • NEVER TUMBLE DRY
  • Only iron inside out if required at all
  • We take no responsibility for any issue cause to garments as we cannot monitor your care for them

 

HEATPRESS (TRANSFER)

Heatpress Clothing Care Instructions

Washing –

  • Before washing, wait 48 hours after heat transfer application
  • To protect the heat transfer applique from abrasion as garments rub together during the wash cycle, turn the garment inside out.
  • Wash the garment at low or warm water temperature settings.
  • Use a mild detergent. Never use chlorine bleach.
  • Do not dry clean.

Drying –

  • The high heat in driers can cause much more damage to heat applied graphics than washing. To prevent heat damage we recommend that you don’t not tumble dry. If you do tumble dry, it is to be only on a low heat however we don’t guarantee the prints to last.
  • To protect the image from abrasion or fading turn it inside out when drying.

Ironing –

  • When ironing a garment with a heat transfer graphic, turn the garment inside out or cover the graphic with cotton cloth. If a hot iron touches the film, it will melt and ruin the graphics.

*Customers are welcome to bring their own shirts in but we only guarantee shirts through our suppliers, we do not take any responsibility for shirts supplied by customers.

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VEHICLE SIGNAGE

Vehicle Wraps:

Upon completion of the install, a 5 day bonding process is required to ensure that all conformed areas are set, the vinyl becomes relaxed and the adhesives have had a chance to “wet-out” creating a maximised bond. During this time any small bubbles or imperfection may be reduced or completely eliminated. Do not wash you car during this time. Good quality, properly installed vehicle wraps and vinyl graphics should last for many years, however diligent care and maintenance is essential to getting the most life out of them. We recommend you adhere to the following after care:

STORE UNDERCOVER WHENEVER POSSIBLE
Your vinyl wrap or graphics (just like paint) will react negatively to prolonged exposure to UV light and atmospheric pollutants. Keeping the car garaged will help keep the films protected from these and extend the life of the wrap. Failure to store your vehicle undercover

REGULAR CLEANING
It’s very important to keep the vehicle clean as dirt and pollution left to sit on the surface will speed degradation. Always remove as much dirt and grit as possible initially with a hose. Then use a mild, non-abrasive detergent and water, with a sponge or soft cloth. Rinse thoroughly with clean water and dry with a quality Chamois or microfibre cloth. For stubborn spot stains such as tar, bird poo or tree sap, use isopropyl alcohol or a citrus-based cleaner. Do this as soon as you notice the contaminant as they may cause permanent damage to the clear over laminate.

PRESSURE WASHING
Although hand washing is the preferred method, it is ok to use a hand-held pressure washer if care is taken. Be sure to keep the nozzle at least 50cm from the surface and directed straight at the surface, rather than at an angle. NEVER spray your perforated window film with a high pressure washer.
Automatic car washes: NEVER use automatic brush-type or Laser Wash machines. These can be very harsh and will likely tear the edges of the vinyl, and destroy the perforated window films.

REPORT AREAS OF CONCERN IMMEDIATELY
Any initial bubbles should settle over the first week or two. The glue on the film takes 72 hours to set, your utmost care is required during this time to allow the film to settle. Check over your wrap on a regular basis, and if you notice any lifting, peeling, fading etc, let us know immediately. Catching a problem in its early stages leaves options for solving them before it’s too late. On certain inverted areas and body contours, you may see some lifting of the vinyl. We will touch up those areas for free for the first year. We use a special primer adhesive on those areas, but can’t guarantee those vinyl “lifts” won’t happen. We can’t replace a panel just for a simple vinyl lift, but do our best to work it back into the valley of the inverted contour.

FILM REJUVENATION
A gloss over laminate may have lost some of its lustre after a while, and swirl marks and imperfections can be apparent. It’s possible to rejuvenate the finish with a liquid wax polish, such as Meguires Gold Class Carnauba Premium Liquid Wax.

* FAILURE TO FOLLOW ANY OF THE FOREGOING INSTRUCTIONS MAY RESULT IN DAMAGE TO THE PRODUCT ITSELF AND TO THE SURFACE ON WHICH THE PRODUCT IS AFFIXED. NEITHER XTREME DIGITAL NOR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, OR OTHER AFFILIATES WILL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CLAIMS, LOSSES OR OTHER DAMAGES TO THE PRODUCT, THE SURFACE TO WHICH IT IS AFFIXED, OR ANY OTHER PROPERTY OR PERSON CAUSED BY ANY ABUSE OR MISUSE OF THE PRODUCT OR OTHER FAILURE TO FOLLOW THESE INSTRUCTIONS.

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CAR MAGNETS

PREPARATION
Before affixing the Magnet to a metal surface, be sure all surface paints, clear coats and waxes are cured or hardened. Prior to application, clean the metallic surface and the Magnet with a mild detergent. Wipe with a soft cloth and allow to dry. The Magnet should be at room temperature when applying. Take care when handling the Magnet in extremely cold conditions, as it can become brittle.

DETERMINE THE LOCATION TO PLACE THE MAGNET
Choose a location that is smooth, flat, or only slightly curved and metallic.
Don’t apply the Magnet on an area that isn’t steel or metal or that has extensive non-metallic fillers. Aluminum, wood or fiberglass will not function as a surface.

AFFIX THE MAGNET ONTO THE SURFACE.
Make sure the entire Magnet is flat against the metal surface. Do not place over protrusions (moulding, decals, pin striping, etc.) or concave areas. Ensure there are no air pockets or moisture between the Magnet and the vehicle surface and that corners and edges are smooth and flush with the surface. Curvature on the edges of the Product may result in the Magnet falling off. To adjust the location of the Magnet after placement, remove completely and reposition by lifting from the sides to remove; do not remove from the corners. Please note that sliding the product into position may cause stretching and/or scratching. Take care not to place it in direct or constant sunlight or extreme heat. Long-term outdoor usage of magnets on painted surfaces may result in fading, due to shielding the underlying colour from ultraviolet rays.

MAINTENANCE AND STORAGE
REMOVE THE MAGNET CAREFULLY FOR CLEANING AT LEAST WEEKLY, though some climates or conditions may require daily cleaning. Lift the magnet carefully on the sides, do not pull the magnet off by the corners first. Do not remove the magnet with any sharp objects or fingernails. Make sure the magnet and the corners or edges do not get buckled or folded when removing.
Clean both the Magnet and the metal surface with a mild detergent and wipe with a soft cloth or allow to air dry. Store Magnets flat in a clean, dry place when not in use.
Don’t place other objects on top of a stored Magnet. Don’t store with magnetic surfaces facing each other when multiple magnets are stored together

* FAILURE TO FOLLOW ANY OF THE FOREGOING INSTRUCTIONS MAY RESULT IN DAMAGE TO THE PRODUCT ITSELF AND TO THE SURFACE ON WHICH THE PRODUCT IS AFFIXED, AND MAY ALSO INCREASE THE LIKELIHOOD THAT THE PRODUCT WILL NOT ADHERE PROPERLY AND MAY FALL OFF DURING USE. NEITHER XTREME DIGITAL NOR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, OR OTHER AFFILIATES WILL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CLAIMS, LOSSES OR OTHER DAMAGES TO THE PRODUCT, THE SURFACE TO WHICH IT IS AFFIXED, OR ANY OTHER PROPERTY OR PERSON, INCLUDING WITHOUT LIMITATION DAMAGES FOR PERSONAL INJURY, CAUSED BY ANY ABUSE OR MISUSE OF THE PRODUCT OR OTHER FAILURE TO FOLLOW THESE INSTRUCTIONS.

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